We are open Monday through Friday from 9:00 AM to 6:00 PM Pacific Time and we can be reached at +886-4-7272-542
Please refer to our products page for a complete list of products and customization options. Our customer service team is happy to attend to any of your concerns and inquiries including minimums, pricing and sample requests.
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Payment
A written purchase order must be issued for all orders. Please
fax to +886-4-7272-730.or email to info@lux-pack.com
Pay in advance, various payment methods available.
Returns
Unfortunately, Lux-Pack cannot accept returns on any custom
color, lined or decorated items. Stock items may be returned
with a 20% restocking fee, provided that all return conditions
are met. Please contact us for details. |
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Shipping
All shipments must be scheduled the day prior
to shipping so that a dock appointment can be allocated. Please notify us if you cannot make
your scheduled pickup time. All goods will be
shipped freight collect or third party billing, with
no additional freight charges. Do let us know of
any special shipping requirements you have and
we will do our best to accommodate your needs.
Damages
Though our customers report very few damages,
you should always check your order carefully before signing the paperwork. As title and possession of
goods passes to buyer upon receipt of carrier, any
claims should be addressed to the carrier within 7 days of receipt of goods. Simply call +886-4-7272-542 or contact us at info@lux-pack.com
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